Return & Refund Policy

Return & Refund Policy

Thank you for shopping at Loxven.store! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with our straightforward return and refund policy.

1. Returns Eligibility

You may return most new, unused items within 30 days of receiving your order. Items must be in their original, undamaged packaging with all tags and labels intact. To be eligible for a return, your product must meet the following criteria:

• The item must be unused, unworn, and in its original condition.
• The product must be returned within 30 days of receiving the order.
• Proof of purchase is required (receipt or order confirmation).
• Sale or discounted items are non-refundable and cannot be returned unless faulty.

2. Non-Returnable Items

Some items are non-returnable for hygiene or safety reasons. These include:

• Underwear, socks, or any personal care products
• Items marked as final sale or clearance
• Gift cards

3. Return Process

To initiate a return:

• Contact our customer service team at [loxven0@gmail.com] or call us at [03231962747] to request a return authorization (RA) number.
• Provide your order number, the item(s) you wish to return, and a reason for the return.
• We will guide you on how to return your product. Please ensure the product is securely packed to prevent any damage during transit.
• After receiving your return request, you will be sent detailed instructions, including the return address.

4. Shipping Costs for Returns

You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item being sent to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless we have made a mistake with your order.

5. Refunds

Once we receive your returned item(s), we will inspect it and notify you of the approval or rejection of your refund. If your return is approved:

• Refunds will be processed to the original method of payment.
• You will receive an email confirming your refund.
• Depending on your payment method, the refund may take 5-10 business days to appear in your account.

6. Exchanges

At this time, Loxven.store does not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order.

7. Damaged or Faulty Items

If you receive a damaged or faulty product, please contact us immediately at [loxven0@gmail.com]. We will either replace the item or issue a full refund for the defective product, including any shipping fees.

8. Cancellations

Once an order has been placed, it is processed immediately to ensure timely delivery. Therefore, we cannot guarantee cancellations once an order has been confirmed. If you need to cancel your order, please contact us as soon as possible, and we will try our best to accommodate the request before it ships.

9. Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with your return, please feel free to reach out to us:

• Email: [loxven0@gmail.com]
• Phone: [0323 1962747]
• Address: [Bahria Town Rawalpindi]

We are committed to providing exceptional service, and we will do our best to resolve any issues quickly and efficiently.

Thank you for choosing Loxven.store!